Marshall Yard:

By: Susie Kleiner 

I must share a “customer service” at its best with all of you readers, but first you will need a little background on what lead up to it.  Over a year back, I purchased a piece of software to help us with our imports and database management, to work hand in hand with ACT 2007.  Upon my transfer from one position to another and a different computer -  I needed to un-register this software.  Understandable, really, truly it is – as my position grew, I needed to un-register this software once again and re-install it on another’s machine.  Understandable, really it is! Then yet again, another’s position grew and moved on, and I need to un-register it, guess what? Now the sellers of the software want a fee for this, it wouldn’t re-register, I ran out of re-registers? What the heck is that? What is this all about, I do not understand this concept, we bought the software, we bought a license, clearly they have control and know when it is trying to be registered, not an issue. 

We needed it, and are willing to comply, with the one machine rule.  Willing to comply with we have you over a barrel now, pay us more. Not a chance, its principal.

Well, this is where true customer service comes in, after the conversation I had with this company, I decided to look elsewhere.  I found a company called ACTMate Corporation and decided to download the trial version.  It seemed to do what I needed but I couldn’t clearly see the end results being a trial version and it seemed to be missing something.  

With emails back and forth to the owner of the company, Mitch Stephens, he told me he would check into this.   He did, Mitch took the time to contact me and said it would be much easier to delve into the issue I had live.  Mitch spent quite a bit of time on the phone with me on the initial conversation and had to do some tweak’s to the program to help me out.  He did just that!   

When Mitch called me back after he “tweaked” the program, ON FAITH, he gave me an access code to get the full results of this program.  I say ON FAITH, because, this man knew me not from Adam or Eve, and was willing to put himself and his program to the test for someone who found him online.   Thank you Mitch, customer service at its best!

This entry was posted on Tuesday, September 11th, 2007 at 10:18 pm and is filed under Internet, Life, Marketing, Service, Software. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.