Show Management Wins and Woes, Part 2
After a swift and positive experience with show management’s approval of a prospective client’s design, I was ready to glide through another approval. After all, getting the approval of show management is a mundane, routine aspect of life as an exhibit house - it’s not as though we don’t know the rules, and we design to these rules on a daily basis. Further, we have experience in every exhibit hall in North America - it’s tough to surprise us with unexpected stipulations. But getting the ‘a-ok’ from show management is important to getting a project completed for a client - and we get things in writing in the event that a variance is needed for a design, and to protect against convention hall staff that decide to make up their own rules!
When we approached show management with this second client’s design, we were caught a bit off guard by the emailed response we received [names have been changed 'cause I don't mean to spread ill-will]:
Sorry for the confusion – it appears portions of the posted rules and regs reflect general industry rules vs. show specific rules. The [name omitted] Show’s height limit is 16ft. with no height variance allowance (unless it was by a foot or two at the most). Therefore, no exhibit at The [name omitted] Show will exceed 16ft in height.
This was a slip up on our part – not sure how it happened – I’ll take the blame.
Unfortunately, we cannot grant a height variance for exhibits at The [name omitted] Show. We’ll be sure to correct the information posted on the website right away.
Needless to say, my response was that of shock. The structure, as presented, was unbalanced and awkward as a 16 ft. booth. Luckily, so our competitors’ designs were in the same situation, since the client wanted us to maximize the height of booth [we were the only ones who checked with show management, of course].
With a tight timeframe before the show starts (less than 2 months away…), we had to go into redesign immediately. Ultimately, we presented a strong design that worked well for the client’s needs - though it may lack the commanding impact that a 20 ft. booth has over a 16 footer.
Lesson learned was that of the process we follow. It’s a reinforcement of why we do what we do. If you don’t get an approval in writing, you don’t have something you can actually sell to a client. Even if it follows the “letter of the law,” such laws exist at the whim of those running the convention hall. It’s better to reconcile a design with the actual rules before a contract is inked than to scramble through redesign, reprice, and reapproval after an agreement has been reached.
A great exhibit is only great when it garners the attention and favor of tradeshow attendees. Like a tree falling in the forest…






Yesterday I took you through Marketing/Communications Strategy & Exhibit Display & Design - touching on four key terms that are a great breakdown, I am going to break down the first section today, which is Elements, gathering the trade show event goals from a client starts the process of determining Elements.
Kevin Perry is one of our many outstanding exhibit designers and felt his thunder was stolen, because our Mascot Kevin is outshining him here! So here is an introduction to our design department and the inner thoughts of Kevin Perry: